What information we collect from you as a customer:
We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form on our website: www.glasses2you.co.uk
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information (None of your debit or credit card information gets stored on our servers as we use huge third party payment gateways PayPal and Stripe). You may, however, visit our site anonymously and no data will be kept unless you subsequently fill in an order or a subscription form.
What we use your information for:
We ask for your name and address details so that we know where to send your order and for this reason only.
As questions may arise regarding your order and prescription details and order requirements, we ask for your phone number (which is optional) and also for your email address.
We will use either of these options to contact you with any queries so that we can promptly process your order.
Your order will be stored on our system unless you request at any time that we delete all known records of your order including any name address and phone details and email details.
At no time do we sell or give any of these details to a third party for their use – your details are only ever held on our own servers for our own purposes.
Data retention policy:
We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements to a maximum of ten years.
What we do not use this information for:
We do not use any of your personal information for tele-marketing, fax marketing or postal marketing.
We do not collect any information via phone APPS.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We may also use your personal information in the following ways:
• To personalize your experience
(Your information helps us to better respond to your individual needs)
• To improve our website
Any Feedback you give us via email or Trustpilot reviews is used to improve our service and your personal experience.
(We continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions
• To administer a contest, promotion, survey or other site feature
• To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you can contact us to request that your email or any other personal details are deleted.
How we protect your information:
Your payment details are never at any time held on our servers or database and are only ever entered directly onto secure payment gateways and these details are always encrypted and secure. These payment gateways are currently Paypal and Stripe.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. At no time is your payment or card information visible to any employees at Glasses2you or Paypal or Stripe.
Data you provide when emailing us:
You may periodically email our customer services as an existing customer or as a potential customer.
Our current email service will have your email address and we only use this to reply to your request.
We do hold an archive of historical emails and email addresses but we do not use this for any other purpose such as email marketing.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow cookies) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
We use analytics to monitor traffic behaviour on our site and to log visitor numbers and behaviour on our site.
This is all monitored by google using your IP address.
The customer’s IP address is not stored by Google in a database, or accessible to any client company, but it could potentially be accessed by a Google employee.
Glasses2you do not record or log customer IP addresses.
Do we disclose any information to outside parties:
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links:
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Terms and Conditions:
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website:
If you do this we may not be able to handle your order.