Delivery & Production Information
FREE Worldwide Delivery option on all orders over £10
Production Information
Because your glasses are custom made to your prescription, delivery can vary depending on their complexity. We will send your specs as soon as our laboratory has finished customising your lenses and fitted them to your new frame. The majority of orders are dispatched within 3-5 working days but can sometimes take a little longer. Rest assured, we do our very best to get your order to you as quickly as possible, but to us, it's more important to deliver a high-quality job that is perfect rather than sacrifice quality for speed.
Timescales:
| Single Vision Lenses | Additional Extras... | |||
| SPH Values | Estimated Timescale | Varifocal/Bifocal Lenses | 2-3 w/days | |
| 0.00 to ± 6.00 | 3-5 w/days | Tinted Lenses | 1-3 w/days | |
| 6.00 to ± 8.00 | 5-7 w/days | Photocromic & Transitions lenses | 1-3 w/days | |
| ± 8.00 and above | 7-10 w/days | Polarised Lenses | 1-3 w/days | |
| CYL Values | Additional Timescale | Mirror Lenses | 3-5 w/days | |
| ± 2.00 and above | 1-3 w/days | Prism | 1-3 w/days | |
Delivery Information
We ship our glasses worldwide, completely free of charge for orders over £10. Our free delivery option for UK orders is 2nd class Royal Mail post which is usually a 2 to 5 delivery service (can take up to 10 working days on rare occasions). For worldwide orders, we use Royal Mail Standard International post which usually takes 7-10 working days depending on location.
We do offer tracked options for peace of mind; for UK deliveries you can select Special Delivery for £6.95 which is a guaranteed next working day & tracked service. For worldwide, we offer International Tracked & Signed for £7.95 which takes 7-10 working days but with full tracking information.
Can I send my order to a different address?
Yes, of course, you can, you may, for example, have your new glasses sent directly to your office. Simply enter the address where you would like your order to be sent during the ordering process.
