Delivery & Production Information
Delivery Timescale & Costs
We can ship orders globally with our standard delivery fee starting from £2.95 (free over £10) for UK delivery and £10.50 (free over £60) for International delivery. All orders are sent from our office within the UK.
Once your glasses have completed production (see below for timescales), we will ship them by your chosen method and the estimated timescale and costs are: -
|Standard UK Delivery||Within 3-7 days||Free (over £10)|
|Royal Mail Tracked 48||Within 1-2 days||£2.95|
|Special Delivery||Next working day||£7.95|
|International Tracked Delivery||Within 10 days||£10.50 (Free over £60)|
Because your glasses are custom-made to your prescription, delivery can vary depending on their complexity. We will send your specs as soon as our laboratory has finished customising your lenses and fitted them to your new frame. The majority of orders are dispatched within 3-5 working days but can sometimes take a little longer. Rest assured, we do our very best to get your order to you as quickly as possible, but to us, it's more important to deliver a high-quality job that is perfect rather than sacrifice quality for speed.
|Single Vision Lenses||Additional Extras...|
|SPH Values||Estimated Timescale||Varifocal/Bifocal Lenses||2-3 w/days|
|0.00 to ± 6.00||3-5 w/days||Tinted Lenses||1-3 w/days|
|6.00 to ± 8.00||5-7 w/days||Photocromic & Transitions lenses||1-3 w/days|
|± 8.00 and above||7-10 w/days||Polarised Lenses||1-3 w/days|
|CYL Values||Additional Timescale||Mirror Lenses||3-5 w/days|
|± 2.00 and above||1-3 w/days||Prism||1-3 w/days|
Can I send my order to a different address?
Yes, of course, you can, you may, for example, have your new glasses sent directly to your office. Simply enter the address where you would like your order to be sent during the ordering process.