Returning Your Glasses
Our Policy is Simple!
In the unlikely event that you do not like the fantastic glasses that you order from us, we'll exchange them for a more suitable pair from our high-quality budget-busting range of frames, or refund your money if we are not able to resolve any problem. See our 'No quibbles guarantee' for further details.
To Return Your Glasses...
Before returning your glasses, please contact firstname.lastname@example.org so we can best resolve your problem. Most issues are easily resolved with some very easy minor adjustments. We will advise you.
Please note that we do need to be advised of any problems within 7 days of your glasses being dispatched and they do need to be returned to us for correction within 14 days.