Returning Your Glasses

Our Policy is Simple!

In the unlikely event that you do not absolutely love the glasses you ordered from us, we want you to have complete peace of mind.

Our commitment to your satisfaction is unwavering, and that's why we offer a hassle-free exchange policy. Should you feel that the frames you chose are not the perfect fit for you, we will gladly swap them for a more suitable pair from our extensive selection of high-quality, budget-busting frames.

Your happiness is our priority, and we are determined to resolve any issue that may arise. If, for any reason, we are unable to find a pair that meets your preferences, we will initiate a prompt refund so that you can explore other options worry-free.

Our No Quibbles Guarantee

We take great pride in our 'No quibbles guarantee,' which ensures that you can shop with complete confidence and without any hesitation. Our dedicated customer support team is always ready to assist you throughout the process, making sure that the experience you have with us is nothing short of exceptional.

At Glasses2You, your satisfaction is not just our goal; it's our promise to you. So, explore our exquisite collection, find your perfect frames, and rest assured that your happiness and contentment are at the heart of our services.

To Return Your Glasses:

Before returning your glasses, please contact our expert team at help@glasses2you.co.uk so we can best resolve your problem. Most issues are easily resolved with some very easy minor adjustments. Our team will be able to help advise the best options for you.

Please note that we do need to be advised of any problems within 7 days of your glasses being dispatched and they do need to be returned to us for correction within 30 days.

Find your perfect pair of Glasses2You frames in our extensive selection below!

Returning Your Glasses FAQs

What is your return policy?

We offer a no-hassle return policy. You can return your glasses within 30 days of purchase for a full refund or exchange. This applies to both prescription and non-prescription eyewear.

How do I initiate a return?

To start a return, contact our customer service team for assistance. They will guide you through the process and give you the necessary instructions.

Can I return glasses if I change my mind?

Absolutely! If the glasses are not what you expected, you can return them within 30 days for a refund or exchange.

What if my glasses are defective or incorrect?

If your glasses arrive damaged, incorrect, or defective, contact our customer service team immediately. We will set up a replacement or refund. However, if your frames need an adjustment, check out our frames fitting guide to learn about fitting and adjusting glasses.

Can I return prescription glasses?

Yes, prescription glasses are eligible for return. If there's an issue, our opticians will check to make sure the prescription is accurate. We recommend contacting us before initiating the return for the smoothest possible process.

How long does it take to process a return?

Returns are typically processed within 3-5 business days after we receive your glasses. Refunds are issued to your original payment method, and exchanges are dispatched within 7 days.

What happens if I need adjustments after receiving my glasses?

If your glasses require minor adjustments, contact us, and we’ll guide you through the process. For extensive issues, you can return the glasses for correction or replacement. You can also read our guide on fitting your new glasses to learn more about fitting and adjusting your glasses.