Our 100% Satisfaction Guarantee
There's no safer place to order glasses online...
We are so proud of the quality of our products and of the feedback we receive from customers as a result that we have decided to improve our guarantee even further...
If for any reason you are not thrilled with your new glasses, even if it's an error on your part, we will put it right for you or offer a full refund.
Here are examples of where you might want to use our amazing guarantee. We will...
- Exchange your glasses for another pair or refund you, even if you don't like the colour.
- Replace the lenses at our cost or refund you, even if you've made a mistake entering your glasses prescription (see note below).
- Replace the lenses at our cost or refund you, even if your own optician has made a mistake on your glasses prescription.
- If we are unable to resolve any issues we will, of course, refund you in full.
Plus, every single pair of glasses we supply is covered by our 6-month guarantee against any manufacturing defects. In the highly unlikely event that this should happen, we will either repair or replace the frame at our expense.
Please Note: you will need to inform us by email within 7 days of our postage date and all glasses must be returned within 14 days of this date in their original condition and without any modifcations or adjustments (within 30 days for varifocals, see Our Varifocal Glasses Guarantee).
Glasses cannot be returned for a refund if they have already been exchanged or remade once but we are happy to refund you for the cost of the frame.
To return your glasses please email us on: firstname.lastname@example.org
As we ask you to check your prescription carefully during the order process and again once you receive your order confirmation email, as well as offering the "email your prescription" option. Please ensure that you have checked your entries thoroughly.