Tracking Your Order
We understand how important it is to know where your glasses are and when they’ll arrive. That’s why we’ve made it simple and transparent to follow your order’s progress from the moment you check out. With automatic account creation and easy online access, you can keep track of your order status at any time.
Once you have placed your order, you will receive an order confirmation email from us. Logging in to your account will allow you to see the progress of your glasses. Just click on the 'Your Order History' tab to see the status of your order.
There are 3 Order Stages:
Processing
This means that your glasses are in production. Please remember that glasses are not off-the-shelf products. They are a bespoke product and therefore take a little time to manufacture. The more complicated the order, the longer it can take. Our labs aim to have a job finished between 3 to 7 days depending on the complexity and coatings required. Please note that on rare occasions it could take up to 14 working days.
Lenses Cutting
Your lenses have been cut to your prescription & are being edged into your chosen frame. This usually means they will be ready to dispatch in the next 2-3 days.
Dispatched
Your item has now been dispatched by 1st Class Royal Mail or Special Delivery depending on your choice of delivery when you purchased. Once posted, you should receive your item the next day for Special delivery or Tracked24 options and 2 days if you have selected Tracked48. However, on some occasions, Royal Mail can take longer. Unfortunately, this is beyond our control once they have been posted.
Track Your Glasses Order Online
Keeping tabs on your order couldn’t be easier. Once logged into your Glasses2You account using the details emailed to you, you’ll have access to real-time updates showing exactly what stage your glasses are at.
You will also get an order update after your glasses have been dispatched, with an estimated delivery time.
What If I Haven’t Received My Order Confirmation Yet?
If your inbox is missing your order confirmation, don’t worry, it’s usually a quick fix. First, double-check your junk or spam folders in case the email was filtered. If it’s still not there, get in touch with our support team. Providing your full name and the date of your order will help us locate your details quickly and make sure everything’s on track.
Tracking Your Order FAQs
How do I track my glasses order online?
You can track your order by logging into your Glasses2You account and selecting the ‘Your Order History’ tab. This will show the current status of your order and any updates as it progresses through our system.
Do I need an account to track my order?
An account is automatically created when you place an order. You’ll receive an email with login details so you can access your account and check your order status at any time.
What do the different order statuses mean?
Your order will move through several stages, from processing to lens cutting to dispatch. Each stage reflects how far along your glasses are in production, helping you estimate when they’ll be shipped.
How long will it take for my glasses to be delivered?
Delivery time depends on the option you selected at checkout. Tracked48 typically takes 2 working days, Tracked24 usually arrives the next working day, and Special Delivery guarantees next-day arrival once dispatched. To find out more about our delivery options, visit our delivery information page.
Why hasn’t my order status updated?
If your status hasn’t changed, your glasses may still be in production. Some prescriptions or coatings require more time. If you're concerned about delays, feel free to contact our support team for an update.
What should I do if I haven’t received my order confirmation email?
Check your junk or spam folder first. If it’s not there, contact our customer support with your full name and the date of your order. We’ll resend your confirmation and make sure everything is progressing as expected.
Can I change or cancel my order after it’s been placed?
If your order hasn’t moved into production, we may be able to make changes or cancel it. Contact us as soon as possible if there is an error with your order. All of our orders are custom-made, and unfortunately, if your glasses have entered the production stage, we are unable to make adjustments to an order.
How do I know if my order has been dispatched?
You’ll receive an email confirmation once your order leaves our lab, including delivery details based on the method you selected at checkout.
What courier service do you use for delivery?
We use Royal Mail for all deliveries. Depending on your chosen delivery method, your order will be sent via Tracked48, Tracked24, or Special Delivery, all of which include tracking and confirmation.
What should I do if my glasses haven’t arrived on time?
If your glasses are overdue, check your tracking info via your account. If Royal Mail tracking shows a delay or no movement, contact our team and we’ll look into it straight away.
Who can I contact if there’s a problem with my order?
Our customer service team is here to help. You can reach us by email or phone, and we’ll be happy to assist with any tracking issues, delivery delays, or general enquiries.
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