Tracking Your Order
Once you have placed your order, you will receive a couple of emails from us. One will confirm your order and the information you provided and another will give you details of an account automatically created to enable you to track your order and to store your order details.
Logging in to your account will allow you to see the progress of your glasses. Just click on the 'Your Order History' tab to see the status of your order.
There are 3 Order Stages:
Process
This means that your glasses are in production. Please remember that glasses are not off-the-shelf products. They are a bespoke product and therefore take a little time to manufacture. The more complicated the order, the longer it can take. Our labs aim to have a job finished between 3 to 7 days depending on the complexity and coatings required. Please note that on rare occasions it could take up to 14 working days.
Lenses Cut
Your lenses have been cut to your prescription & are being edged into your chosen frame. This usually means they will be ready to dispatch in the next 2-3 days.
Dispatched
Your item has now been dispatched by 1st Class Royal Mail or Special Delivery depending on your choice of delivery when you purchased. Once posted, you should receive your item the next day for Special delivery or Tracked24 options and 2 days if you have selected Tracked48. However, on some occasions, Royal Mail can take longer. Unfortunately, this is beyond our control once they have been posted.
