Supplying Us With Your Prescription
Understanding prescriptions can be a challenge, particularly when it comes to deciphering opticians' handwriting. However, we have simplified this part of the process to make it an absolute breeze for you. So, if you haven't yet provided your prescription, we have a few options for supplying us with your prescription. Here's what you need to do next:
Option 1
1. Photograph or scan your prescription.
2. Email it to our team at help@glasses2you.co.uk. Please add your order number to the email subject line.
3. We'll receive your prescription & add it to your order. You will get confirmation of this via email, if you don't receive this please contact us.
Option 2
1. Photograph your prescription with your phone.
2. Text your photo to 07851 537302 (remembering to send your name and/or order number in the text).
Option 3
1. Photograph your prescription with your phone.
2. WhatsApp your photo to 07851 537302 (remembering to send your name and/or order number along with it).
Further options:
You may enter it online using our online form during the order process (please check the + or - values on your prescription very carefully!)
You may call us on 07851 537302 and we can take the details from you and confirm all your requirements.
Supplying Us With Your Prescription FAQs
How do I provide my prescription?
You can upload a scanned copy or a photo of your prescription and email it to us (help@glasses2you.co.uk) after placing your order, or text/send a WhatsApp to 07851 537302. You can also add your prescription during the order process. Ensure your prescription is clear.
What if I don’t know my pupillary distance (PD)?
Your PD is often included in your prescription. If not, you can measure it yourself using a ruler and mirror or ask your optician. You can check out our PD measurement guide on our site. However, for single vision lenses it’s not absolutely necessary to know your PD.
Can I use an old prescription?
For the most accuracy, we recommend using a prescription dated within the last two years. If yours is older, visit your optician for an updated eye test.
Can I upload a photo of my prescription taken with my phone?
Yes, it’s perfectly acceptable to use your phone to take a picture of your prescription, so long as it’s clear. Make sure everything is visible, including any notes your optician may have made.
What format should I use to send my prescription?
The majority of file types, including PDFs, JPGs, and PNGs, are accepted. If you're emailing it, a file size under 10MB is optimal for easy processing.
What if my prescription is handwritten?
Handwritten prescriptions are fine as long as they are easily readable and include all necessary details such as Sphere, Cylinder, Axis, and any additional instructions like Near Addition (Add) or Prism.
Do you confirm my prescription with my optician?
No, we depend on you to give us a current, correct prescription. We'll get in touch to check with you if we see anything out of the ordinary.
What happens if there’s a mistake in the prescription I provide?
Don’t worry! Contact our customer service team immediately, and we’ll help in correcting your prescription details before your lenses are made. If we spot a possible issue (e.g., missing details), we’ll contact you for clarification before proceeding with your order. If you notice an error after submitting, contact us immediately so we can update your file.
Can I use a prescription from another country?
Yes, we accept prescriptions from licensed opticians worldwide. It’s best to email us a copy of your prescription after ordering so we can verify all the necessary details.
How do I read my prescription?
To read your prescription, look for key details like OD/OS (right and left eye), Sphere (SPH) for nearsighted or farsighted corrections, Cylinder (CYL) and Axis for astigmatism, and Add for reading enhancements. Some prescriptions might include Prism for alignment issues or Pupillary Distance (PD) for proper lens placement.
To learn more, visit our guide on understanding your prescription for more in-depth information.