Help and Support
We've created this dedicated support hub to help you find the answers you need, fast! This area is available 24/7 and contains some of our customers' most common help & support topics. Our customer support team are on hand to help out, but it could be faster to use this section to answer your questions.
Your Answers Are Just A Click Away!
Find some of our most helpful pages below...
Choosing Your Perfect Frame
Need some help with choosing the right frames for you? Visit our dedicated page.
Fitting & Glasses Care
We have loads of advice and videos to help you with fitting and caring for your glasses. Visit our page for more.
Understanding Your Prescription
Get to know your eyesight and what your prescription says about your sight. Visit our dedicated page.
Using Our Virtual Mirror
Our virtual mirror is great for trying your new frames before you buy them. View our page for more.
Still Looking For Some Help?
We have loads of different help pages that can be found in our help and support section, these can be found on the left of this page.
If you still need some extra help our help team are available 9am-5pm Monday to Friday via: firstname.lastname@example.org