• Shop with 100% peace of mind from glasses2you
• If you are not entirely satisfied with your purchase you can send them back within 14 days
• If the frame doesn’t fit, suit you, OR you have entered your prescription wrong because of your optician’s bad hand writing....
• We WILL rectify the situation for you so that YOU ARE 100% satisfied, and that….. is guaranteed!
• You can either pick another pair, or failing that, have a FULL refund.

We are so confident in the quality of our products and services that we are convinced you will be delighted with your new glasses and the money that you save by purchasing them from glasses2you. Our unrivalled ‘Virtual mirror’ and our ‘Trial at Home’ service allow you to try before you buy for little or no cost. This gives you every chance of making the right choice for frames that suit your face even before placing your order.

However, in the unlikely event that you are still not delighted when you receive your order you can just get in touch with our friendly customer services team who WILL resolve the situation to YOUR satisfaction, not ours. We want YOU to be wearing glasses that YOU are delighted with so that you then tell your family and friends all about us and our fantastic service. Our success so far has been based on customer satisfaction and the resulting recommendations about our products.

That’s great! Any other information I need to know?

When does the 14 day period start?

We will stamp your invoice with the date we put it in the post. The 14 day period will start from this date.

Can I exchange my glasses for a higher priced pair?

No problem but we will have to charge you for the difference in cost.

What about refunds for postage and packing?

We do not offer refunds for postage and packing costs.

Varifocal Glasses Guarantee

We have created a special guarantee for our Varifocal customers. We have extended our normal guarantee to 28 days to allow you the extra time sometimes needed to get used to your new Varifocal lenses.

Our Varifocal 100% NO quibbles guarantee!

• Shop with 100% peace of mind from glasses2you
• If after giving your eyes ample time to adjust to these complex lenses you are not entirely satisfied with your purchase you can send them back within 24 days. (Do please make sure you follow the advice sent out with this product to give yourself every chance of getting on with these complex lenses)
• We WILL rectify the situation for you so that YOU ARE 100% satisfied and that….. is guaranteed!
• We will exchange them for either a new pair of bifocals or one pair of reading glasses and one pair of distance glasses. It’s entirely up to you and will of course be at no extra cost to you