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- Shop with 100% peace of mind from glasses2you
- If you are not entirely satisfied with your purchase
you can send them back within 14 days
- If the frame doesn’t fit, suit you, OR you have
entered your prescription wrong because of your optician’s
bad hand writing....
- We WILL rectify the situation for you so that YOU ARE
100% satisfied, and that….. is guaranteed!
- You can either pick another pair, or failing that,
have a FULL refund.
We are so confident in the quality of our products and
services that we are convinced you will be delighted with
your new glasses and the money that you save by purchasing
them from glasses2you. Our unrivalled ‘Virtual
mirror’ and
our ‘Trial at Home’ service allow you to try
before you buy for little or no cost. This gives you every
chance of making the right choice for frames that suit
your face even before placing your order.
However, in the unlikely event that you are still not
delighted when you receive your order you can just get
in touch with our friendly customer services team who WILL
resolve the situation to YOUR satisfaction, not ours. We
want YOU to be wearing glasses that YOU are delighted with
so that you then tell your family and friends all about
us and our fantastic service. Our success so far has been
based on customer satisfaction and the resulting recommendations
about our products.
That’s great! Any other information I need
to know?
When does the 14 day period start?
We will stamp your invoice with the date we put it in the
post. The 14 day period will start from this date.
Can I exchange my glasses for a higher priced pair?
No problem but we will have to charge you for the difference
in cost.
What about refunds for postage and packing?
We do not offer refunds for postage and packing costs.
Varifocal Glasses Guarantee
We have created a special guarantee for our Varifocal
customers. We have extended our normal guarantee to 28
days to allow you the extra time sometimes needed to get
used to your new Varifocal lenses.
Our Varifocal 100% NO quibbles guarantee!
- Shop with 100% peace of mind from glasses2you
- If after giving your eyes ample time to adjust to these
complex lenses you are not entirely satisfied with your
purchase you can send them back within 24 days. (Do please
make sure you follow the advice sent out with this product
to give yourself every chance of getting on with these
complex lenses)
- We WILL rectify the situation for you so that YOU ARE
100% satisfied and that….. is guaranteed!
- We will exchange them for either a new pair of bifocals
or one pair of reading glasses and one pair of distance
glasses. It’s entirely up to you and will of course
be at no extra cost to you
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